FAQs
Order Processing and Shipping Information
Order Processing Time:
Please allow 2–3 business days for processing and production before your order is shipped.
Please allow 2–3 business days for processing and production before your order is shipped.
Shipping Time:
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U.S. Orders: Shipped via USPS & FedEx, with an average transit time of 7–12 business days.
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International Orders: Shipping times may vary between 8–14 business days, depending on the fulfillment center.
Shipping Delays:
Please note that unforeseen circumstances, such as pandemics, natural disasters, holidays, and weather conditions, can cause shipping delays. While most orders arrive on time, occasional delays may occur.
Please note that unforeseen circumstances, such as pandemics, natural disasters, holidays, and weather conditions, can cause shipping delays. While most orders arrive on time, occasional delays may occur.
Tracking Information:
Every order is shipped with tracking. You’ll receive tracking details once your order has been dispatched. For assistance, visit our website’s "Track Your Order" page.
Every order is shipped with tracking. You’ll receive tracking details once your order has been dispatched. For assistance, visit our website’s "Track Your Order" page.
Order Cancellations:
Orders can be canceled without penalty within 24 hours of placement. To cancel, email us at shopatfraxen@gmail.com with the subject line "CANCEL MY ORDER."
Orders can be canceled without penalty within 24 hours of placement. To cancel, email us at shopatfraxen@gmail.com with the subject line "CANCEL MY ORDER."
Incorrect Address:
If you notice an error in your shipping address, please contact us immediately via email. We can update the address within 24 hours of the order being placed. Once an order is shipped, we can no longer make address changes.
If you notice an error in your shipping address, please contact us immediately via email. We can update the address within 24 hours of the order being placed. Once an order is shipped, we can no longer make address changes.
Delivery Attempts:
Carriers typically make two delivery attempts before returning a package.
Carriers typically make two delivery attempts before returning a package.
Damaged Items:
If you receive a damaged item, please contact us with your order number and a photo of the damaged product. We’ll send a replacement at no extra charge.
If you receive a damaged item, please contact us with your order number and a photo of the damaged product. We’ll send a replacement at no extra charge.
Unanswered Questions:
If you have any other questions, feel free to reach out. We aim to respond within 24 hours to assist you.
If you have any other questions, feel free to reach out. We aim to respond within 24 hours to assist you.
We appreciate your patience and understanding regarding shipping times and potential delays. Your satisfaction is our top priority at
Fraxen™️.